How can you ruin your vacation?

Everyone knows perfectly well that during the crisis, it was very difficult to stay at work, and even more so to beat out the vacation that is due to you. Therefore, there was very little time to choose a tour.

A friend from Ivano-Frankivsk, whose wife was in childbirth and who also wanted to relax before the birth of their first child, undertook to organize the trip.

The choice fell on Turkey, especially since none of us have been there yet.

Previously, they rested together in Egypt, so there was something to compare with, besides, I wanted to see the sights of another country.

On 09/28/2010, a tour to the city of Alanya, Long Beach Resort & Spa hotel from 10/10/2010 to 10/19/2010, application No. 822710 dated 09/28/2010 (tour operator "Anex tour") was booked and paid in full the next day .

From the very beginning, the trip somehow did not go well. At work, my wife and I had an emergency. The suitcase was collected, literally, an hour before departure.

We breathed a sigh of relief as we took off.

At first, everything was fine: transfer, accommodation, acquaintance with the hotel, even had time to sign up for an a la carte restaurant with local cuisine without any problems (the girl on the recording spoke exclusively in English). Subsequently, it took three days to change the entry to another restaurant (fish). The girl kindly smiled, said that she did not understand Russian and said with a smile that there were no places, come tomorrow after 9-00. It ended up being banal - they took a queue from the very morning, and by 9-00 a queue of 15 people had already lined up.

At a meeting with the guide on the very first evening, we signed up for a sightseeing tour of local attractions. Thinking about a trip to Istanbul. Alas, the excursion to the city of Alanya was like a trip to local jewelry stores, leather goods factories and textile stores. Of the sights, we saw only an observation deck with a view of the city and the sea.

It turned out to be problematic to have lunch, because all the groups had lunch in the same cafe, where they did not have time to serve food, and there is a suspicion of washing dishes. After tasting the lentil stew, we did not wait for the second one and left on our own back to the hotel by taxi. True, the guide kindly offered his services in finding a taxi at a similar rate.

And then more...

Either soup from a cafe, or food unusual for a European gave its results. Everyone had an upset stomach, which lasted more than one day. Fortunately, there was something to be treated (drinks from duty free).

But the most unpleasant thing began on the fourth day of the stay, when information about the change in the departure date from October 19 to October 17 was sent to the room. Thus, the plans for the tour collapsed in an instant. And instead of rest, we began to find out the reasons for the reduction in the duration of our rest. Our guide Vahid Husain did not answer calls, and when I was lucky enough to get through to him, he said that we should contact the call center (in the conversation he let slip that the change in the departure date was already known from the very beginning). When contacting the call center, no information was provided, and it was recommended to contact the central office in Kyiv.

We received this information the day before departure, moreover, on a day off. There was no choice, so we took off at the appointed time.

The very first Monday after arrival was marked by a visit to the office, where a crowd of losers like us crowded.

The manager of the company explained to me that they do not accept claims from individuals, and that you need to contact the travel company that sold us the tours. We told our friends in Ivano-Frankivsk about this. The fight for a refund, and we actually lost two days of rest (not counting the nerves, and the time spent on calls, negotiations) lasted two weeks. Aneh nodded at the tour operator, and the tour operator at Aneh. Saved by the fact that we live in Kyiv, and friends in Ivano-Frankivsk. Thus, we could attack from different sides. Worse, if we had to go to the place of purchase of vouchers. As a result, in two days we were compensated 1600 hryvnias (~$200) for two, although according to information from the reception, the cost of living in our room was 200 euros / day.

Naturally, the company was not very worried about compensation for moral costs, it did not even bother to apologize for the claim sent to them from Turkey and duplicated in Ukraine.

The last days of our stay at the hotel suggested that we arrived at the wrong time. The pool bars were shutting down. On the penultimate day, it was impossible to dine in the bar, but you had to go to the central restaurant. Everywhere one could feel the atmosphere of fatigue and disgust for late-arriving tourists.

Hence the conclusion:

1. to avoid such a situation, do not take long tours (more than a week) at the end of the beach season;

2. never again use the services of the tour operator "Anex tour", no matter how attractive the offers are;

3. I have nothing bad against Turkey, but the desire to go there again has disappeared forever.

By nature, I am not a pretentious person, but for some reason an unpleasant aftertaste has survived to this day.

Perhaps our bitter experience will warn someone against such mistakes.

I wish you all a pleasant holiday, despite the hardships.

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