Good tour company, but representatives in hotels in Turkey fail

I bought a tour from Anex tour in Konakli (near Alanya) Xeno Eftalia Resort from 08/03/2020-08/09/2020.

Upon arrival at the hotel, a representative from Anex, instead of sending us to lunch (we still had time for lunch, it was 13:50, and lunch until 14:00), at first he played for time, then he took us on an "excursion" to SPA-center. We are tired and hungry after the road, what a SPA center?!?!?! And they wanted to make money! He began to tell fables that only today and only now we have the opportunity to buy a spa at half price for $25 instead of $50, then there will be no discounts. And whoever does not buy a SPA on the first day will not be able to visit the sauna and bath for free later .. Although the description of the hotel states that these services are free even without purchasing SPA services. After that, we waited another half an hour for check-in .... clearly no one is in a hurry. In total, from the time of arrival at the hotel to the settlement took about 1 hour. They just gave us the key and told us which floor ... EVERYTHING ... no one took us in, let alone helped with the bags .. I have never seen anything like this! I would like to leave special attention to excursions from the tour operator Anex tour. The representative at the Ravdan hotel sold us 2 excursions to Pamukkale (for 2 for $118) and Demre-Mira-Kekova (for 2 for $107). P.S.: Initially, these excursions cost $65/person for Pamukkale and $59/person for Demre. Since these excursions with an early departure, we missed breakfast, and a late return, we did not have time for dinner, the hotel guide Ravdan said that the excursions included breakfast, lunch and dinner, which we really counted on. Since the hotel does not issue dry rations for excursions. In fact, only lunch was included in Demre-Mira-Kekova. We didn't take any food with us. We arrived at the hotel hungry and angry .. Ravdan promised to settle everything later, find out ... but nothing ... the sediment remained On the excursion to Pamukkale, everything was in order with food, there were promised breakfast, lunch and dinner. This time, Ravdan double-checked everything, no matter what happened on the previous one. But the conclusions are drawn .... we will no longer go from this tour operator. Tourists everywhere want to make money. They promise everything and more just to sell the tour. And on each excursion they will be brought in on the way to shops, wineries, etc., from sales in which the tour operator receives a percentage. Business is business. BUT because of these stops there was not enough time to enjoy the stay in Pamukkale. I recommend renting a car and driving on your own.

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