TRAVEL AGENCY REVIEWS ANEX TOUR ТУРОПЕРАТОР
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When we took the tour, the departure time was 12-40, tickets were received at 13-30, departed at 20. Fortunately, we live in Kiev, so we did not sit at the airport for half a day. They flew away with a delay. We sat at the reception for 4 hours, because we were not informed about the transfer of the flight in advance. As a result, we got home at 4 am and went to work without sleep. →
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Getting to Egypt and Egypt to the hotel seems to be fine. From the hotel to the airport delivered perfectly, they gave out dry rations. At the airport, the escort is simply disgusting, he will not explain anything and it feels like everyone got him. The hotel guide named Ahmed Atef is generally terrible. As soon as we said that the tours he offered were very expensive, he began to intimidate and threaten us that we would have problems and that we would not contact him at all, because. →
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Pros: - transfer from the airport to the airport all is well Cons: - Guide to the hotel: we met at the hotel once, refused to help more and he could not meet, after we refused to buy him a tour. Guide - Zaur - When buying a ticket, we paid extra for a late flight when returning to rest, but it was postponed to the last day of rest for 9 years. and refused to return the surcharge. →
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Already familiar. Served quickly. The choice was given. Helped. Nice people. →
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Faced with an insured event, it turned out that to activate the insurance, you must pay a deductible of $ 30. This is very beneficial if the injury, God forbid, is serious (fractures, etc.). We needed much less qualified medical help. Question: What do we pay for home insurance and what is included in it (answer: "nothing"), if you do not pay an additional $ 30 per person? Our guide Andriy from the annex of the tour was very angry. →
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No complaints. Everything went smoothly! →
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Thanks. Air travel is great. Large comfortable aircraft. Everything is on time. Transfer is excellent. Good, comfortable bus with air conditioning. The hotel is good. →
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Do not take Anex! Tickets were bought in April. For two adults and a child. 6 days before the flight, the child had an operation outside the planned one, the appendicitis was removed. They asked with a surcharge to reschedule the tour from May to the end of June, July, August in the same hotel, they refused. They said we don’t transfer and we don’t give money back 100% retention. →
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In my opinion, a good indicator for a tour operator is - all stages of the journey (air flight, transfer, hotel guide). As well as the professionalism and appearance of its representatives. This tour operator has all this at a decent level. The plane was normal both there and back. Guides are always clean and tidy. Shuttle bus both ways were good. →
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Everything is fast, clear, high quality →
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