no questions to the tour company

there is a question for the guide when checking out, leaving the hotel at 6.30. at 6.00 we are sitting in the room on suitcases, there is no electric car, at 6.10 we call the reception and they say - in 10 minutes they eventually bring us to the bus at 6.45 a special "thank you" to the guide ANEX tour who immediately starts yelling at us for being late!!!!??? at the same time, he speaks Arabic with the driver of the electric car, but he does not listen to us at all. When I asked about breakfast to go, which we had to cook and leave at the reception, he said that it was not his problem and we ourselves (about 10 tourists with children) were to blame for everything. . . The ANEX tour guide did not introduce himself to us, despite the fact that I asked his name 10 times, he immediately turned the badge face to his chest and said that he was an Arab man and was not afraid of anything, and left the bus from the airport saying that I would be controlled wait for the ANEX tour representative. The rest of the tourists were silent because everyone wanted to go home quickly, and naturally there was no one at the airport. .. I admit that one of those tourists who were traveling with us got together at the wrong time and delayed this electric car, but it’s not the case that they only have 3 cars, 2 of which are constantly either broken or charging and all check-in and check-out depends on this 1 car! !?? and the guide ANEKH behaved very ugly because he didn’t even want to talk to us until I started arguing with him! Yes, and breakfast, if desired, I could easily pick up, because after collecting all the tourists from different hotels on the way to the airport, we again drove past the delta, I could have called the reception in advance and they would have taken them out to us, I think without problems, but he immediately said that it was not his problem. If desired, if the ANEX tour company cares about such things, this guide is easy to find, you just need to find out who took the tourists on flight 4438, departure 10.30 from Sharm to Boryspil on 9.02.19. For ourselves, we decided that we have everything with the delta, we will no longer go there, it is unpleasant to feel like a 2nd grade tourist, I am for equality. Sorry for the confusion of speech and grammatical errors, I wanted to speak out, but I don’t like to sit in the net for a long time !!!

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