Author:
Date of purchase: 03 october 2018 Written: 04 december 2018 |
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Travel agency: ANEX TOUR (Kyiv) Service type: пакетный тур, отель |
Everything was sad with the agency. We chose a tour, paid for it, then, the day before our departure, the manager wrote to me that this hotel was closed, and we were offered three other hotels to choose from. Firstly, we paid for a five, but they offered us fours. Secondly, according to the rating, these hotels were much worse. Naturally, we began to demand a hotel equal to the one we paid for or its own, because it did not close, in fact, we found out. As a result, we were offered a 5 * hotel, equivalent to the one we booked, according to the rating it was the same. It took a long time to sort things out with them, but still, we got what we bought. Everything was fine with the transfer, everything was on time.