Thank you for your work

We bought tours from this travel agency three times, they always sent well. But the last time there was a situation when I realized how important it is to travel from a good travel agency.

The whole holiday was overshadowed only by our flight home. Upon arrival at the airport, our flight was delayed for 6 hours, without explanation. Around 23.00 we were told that the plane would not be. we were taken, under strict supervision, from the airport. At the same time, they canceled visas, took away boarding passes, and returned luggage. Then we were taken to the hotel for the night. We fed, gave rooms, warned that we would leave at 10:30. In the morning we had breakfast, handed over the numbers, cut off the bracelets, got on the bus. We're sitting, we're not going anywhere. After half an hour, the guide said to pick up their suitcases from the bus, as the flight was delayed for 2 hours and we were delaying the bus. As a result, we are sitting on suitcases in a hotel where we are nobody, we are not given tea or water. we don’t have tickets, vouchers are not valid, there is a secretary at the consulate who can’t really say anything on the phone (Sunday, a day off), Coral’s phones (our tour operator) don’t answer, the guide doesn’t know anything. The only ones who could calm us down is our travel agency MARLENA, they said when the plane would be.

like us, who got through to his travel agency on Sunday, there were only a few.

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