Author:
Date of purchase: 01 october 2012 Written: 26 october 2012 |
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Travel agency: (Kyiv) Service type: пакетный тур |
More than a month ago, we booked a tour together through the travel agent Ivanna Tour to Egypt, under the contract Turtes Travel acted as the tour operator.
The money was paid 12 days before departure.
The day before departure, the director Ivanna Tour (Yuriy Vladimirovich Mezentsev) calls and says that your trip is canceled because the tour operator did not book one ticket and offered to either change the tour or return the money. We chose to return our money. We promised within 3 days!
But it's been over a month now and we haven't been able to get our money back!!!
Ivanna Tur assures that the money was transferred to Turtess Travel. And it is not clear why Turtess does not give the money back. We ourselves tried to get through to TURtess, but it turned out to be impossible! PROSECUTION AND THE COURT!