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- HORROR!!! Lost 6 days of life!
Travel agency review Шоколад (Kyiv)
HORROR!!! Lost 6 days of life!
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Author:
Date of purchase: 10 april 2013 Written: 15 july 2013 |
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Travel agency: Шоколад (Kyiv) Service type: экскурсионный тур |
I went on a tour of Classic St. Petersburg with a TOUR OPERATOR (as they call themselves) Chocolate. This was the most horribly organized tour I've ever been on, and I've seen a lot! We went in a large group, more than 20 people. The application included a number of requests. Before paying for the tour, the manager Katya promised to take into account all our wishes, up to the choice of a guide and a bus, but as soon as they saw our payment, they immediately forgot about all our wishes !!!! The operators are rude and talk like they are doing me a favor. The bus is unknown in advance, okay, half the trouble, but why they promised normal, folding seats, but in fact they got the opposite. There were no curtains on the bus, how come there are no curtains on the long-distance tour class bus?! And this is in the June heat! to our remark, the operator said that "they do not sell buses for a tour, but tours for a bus", so be content with what you have! At the end of the tour, the group leader (representative of the tour operator) handed out leaflets for us to write reviews. We wrote them, they were negative, but we never saw them on their website! Although they promise to post ALL reviews. It is very profitable to post only positive reviews on the site! thereby gaining a LIME good reputation. Instead of posting reviews written by hand and scanned, it would be better to make the function of posting reviews online so that not only good reviews, but also real ones get on the Internet!
