My ruined vacation

We went to St. Petersburg for May, from the operator "Chocolate", the host was the travel agency "Lena Tour". A lot of impressions, unfortunately negative. First of all, complaints about the bus, 22 hours on the road in an unheated vehicle - tests are not for the faint of heart. They put on everything that was with them, it was not possible to warm up, only the first floor of the bus was heated. They turned to the escort, in response: "whoever is cold there should have stayed at home," the mood was already not joyful after the move. We got to the hotel only in the evening, although we were already in St. Petersburg at 7 in the morning, after a sleepless night we tried to get acquainted with the beauty of St. Petersburg, but this is not the strangest thing. On the second day after arrival, it turned out that we had to move to another hotel, in terms of level, many times worse than where we lived. Moreover, our escort planned the move for the middle of the day, between two additional excursions, respectively, who did not want to go on an additional trip. excursions, at that time he had to either sit on the bus or catch up with him. Oddly enough, many tourists had their own plans for this time, which they had to postpone. We acted more simply, asked the escort to leave our things on the bus, and the guest cards at the reception so that we would have free time, which we were repeatedly announced. In fairness, it should be said that at the moment when we agreed on this with the escort, his name, by the way, is Sergey Burnusuz, he was drunk, because on the same day one of the drivers had a birthday. (And it was in such a drunken state that respected Sergey collected passports from tourists). As a result, we come to the hotel in the evening, and find out that Sergey took our guest cards and left, while he vividly and colorfully described both the staff and our fellow tourists so that we would look for him, call and ask us to settle, and he will decide, when he should arrive, and so he will "teach us a lesson" In the meantime, we, they say, will live in the hall. The reason for the anger of the escort was the fact that we were not present at the fact of the settlement, we did not bring our things, and he, the poor fellow, had to roll our suitcases himself. Our preliminary agreements on this subject, apparently, did not reach his consciousness.. Our attempts to get through were in vain, and we got into the room only after midnight, when our group returned and Sergey's wife gave us the cards, without explanation or apology. In general, if you describe the manner of communication with tourists of the representatives of Chocolate, it is sheer rudeness and drunkenness. It seemed that we came on a free tour, you can yell at us, for our own money, get nasty, just like that or even "teach a lesson", as in our case, as if we came to a penal colony, and not on vacation. I advise everyone to consider any options when traveling to St. Petersburg, except for Chocolate and Lena-Tour.

Comments (10) leave a comment

10 comments

Show other comments …