The quality of service is disgusting!

We went to St. Petersburg with "Chocolate", we were received in St. Petersburg by "Lena-Tour", the organization of the trip is simply terrible! The very first and outrageous thing is that when buying a tour (we took it a month and a half before the trip), we were given one price for extra. excursions, having received a waybill, we were unpleasantly surprised by the increased prices for them, the difference was especially felt with Peterhof, the original price of 750 rubles changed to 1200 rubles !!! Outrageous!!! The group leader was invisible throughout the trip, he never checked whether the whole group was assembled and everything was in place, on the last day, after checking out from the hotel, one tourist was lost, while Andrey (the leader) was not worried about this fact! Excursions are disgustingly organized, the same places are shown day and night, in various additional (paid) excursions, that is, in fact, we watch the same thing two or three times, each time paying anew. The representative of the St. Petersburg "Lena-Tour", guide Natalya Ivanovna, repeatedly repeated how lucky we were that we were provided with excursions to some sights at the level of foreign tourists, since preference is given to them, for paying the cost in foreign currency, there was a feeling that we had to prostrate ourselves and kissing feet for this opportunity, you feel like a poor relative, while paying the equivalent in rubles the same cost as foreign tourists. In addition, the guide, at her own discretion, delayed the excursions, pushing back the dinner thus paid by part of the group for an hour or more, offered her "own" souvenir shop, and although most of the group voted against checking into it, we were taken there, where we waited an hour, while someone is stingy, although the store was a 15-minute walk from the hotel and you could go there in your free time for anyone who needed it! The bus was clean, everything worked, special thanks to our drivers, Peter himself is just a fabulous and magnificent city, it is worth visiting despite the difficult road, but try to find another tour operator.

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