Not satisfied

We ordered a bus tour "Moment in Italy" through the manager Natalia. The bill was paid, the documents were sent, but the group did not meet for June. We decided to reschedule to July, we were assured that the group would meet 100%, because. there someone bought a tour for the group. The manager said that we need to redo the documents again and call in early July. I called in early July, my Natalya, supposedly on sick leave (although I understood that I quit), they promised to transfer me to another manager and he supposedly will call me back tomorrow. Since then I have only received one call. Usually I myself call twenty times in a row so that someone can talk to me at all. The group also did not gather for July, I asked for a refund. Despite the fact that Rostislav was supposed to lead my tour, the girls from the office inform me about the cancellation of the tour and the return of money. In short, they promised to call on Monday-Tuesday after moving the office. And now it's the middle of Tuesday, and I'm still waiting for the weather by the sea.

And most of all, it’s a shame not that I lose money by% for sending and withdrawing money, not for money for a courier to send documents twice, but because the company’s employees are so indifferent to customers. Natalya was - courtesy itself, and she will call back, and put everything on the shelves .. And here it turns out there is no interchangeability in the team - since the client is not mine, then you can football him back and forth ..

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