No tourist help

I rarely write complaints and bad reviews. Only when I was left with no choice. I would like to convey my heartfelt greetings to one Tourist Operator of Ukraine ???????? (TCC)

In December, I booked a tour to the Maldives for my clients for $11,700. To Shangrila Vilingili 5*DELUXE hotel. This tour was supposed to be a Turkish airlines flight with a transfer, which was registered in the agent's office at 3 o'clock. The operator confirmed the tour and sent flight data where the connection from 3 hours in Istanbul turned into 12 :) I set the conditions in such a way that either the operator takes them a normal return ticket as indicated in the contract (there were seats, the ticket was more expensive by $ 100) or we we will cancel the application, since no one will fly with such a transfer.

They agreed and the story was supposed to end there, BUT the most interesting began.

Upon arrival on vacation, tourists were accommodated in their room category, but saaaamy otshib. So you have an idea: from the room to the beach in the Maldives you need to walk 1.5 km ???? And they said that if they want a category with access to the beach, they need to pay $ 600 per day, that is, $ 4800 for 8 nights????

As a result, the tourists themselves agreed on the spot that they would be transferred to a room by the beach for $250 per day.

Another 2 days have passed and tourists write to me that the hotel has terrible breakfasts (scrambled eggs and pancakes), no fruit. Of the 5 restaurants in the hotel, there is 1 general and 1 bar. No one cleans the sunbeds and mattresses near the room, they are blown away by the wind and they lie on the floor, and then the rain covers them and they continue to lie for 2 days. The air conditioner did not work for 2 days, they only repaired it for 3 days.

The hotel manager enters in the morning uninvited to discuss the menu. And many other little things that really do not correspond to a 5 * Deluxe hotel. I think those who know what deluxe hotels are will understand what it is about, especially if they paid such sums for their vacation. At the same time, the tourists did not make a fuss, but simply objectively told their assessment by comparing this hotel with others in the same Maldives. And the understanding that if they arrived at 3-4 * then there would be no questions .... But this is a 5 * Deluxe for $ 12 thousand for 8 nights with breakfast only! And given all this, the tourists had one desire: to move to another hotel if nothing changes for the remaining days.

I wrote to the operator about this and you know what he replied: "It's impossible.

Write to the hotel that the tourists did not hang up the don’t disturb sign in the evening, so they were unhappy with the morning invasion. Or sand on sun loungers?

That is, the OPERATOR took a considerable amount of money from the tourist and does not even consider it necessary to convey their requests to the hotel manager !!!!

And the climax: since it rains very often in the Maldives during the season, tourists decided to extend their vacation for 3 days and they asked me to ask the operator for the cost of rescheduling the departure from January 17 to January 20. The operator answered me: changing the date is 50 euros per person + adding to the tariff 7000 UAH. Total 17.000 UAH for the transfer of Avia for 3 days. But this had to be done from Kyiv, and since the tourists are on vacation, ask someone to bring this amount in Kyiv.

And I have been living in Minsk for the last half a year and decided to call the Turkish office in Minsk and ask if I can do it here. And you know what? Changing the date on these tickets costs 50 euros. There are no extras. I asked if there could be such an addition in principle? They said they couldn't.

The operator just wanted to earn an extra $500 out of the blue for changing the date on the tickets :)

Here is such a service. In this scenario, it is not clear why this chain needs an operator who refuses to solve the problems of his customers.

And their manager says:

"At the moment, we are dealing with your complaints on a purely voluntary basis. You are solely responsible for choosing a hotel on your own. "

That their work ended at the stage when they received money from the tourist and all further problems do not concern them in any way, and since they have chosen a hotel, then these are purely their problems and they can solve them themselves.

God forbid even booking Egypt with such an operator.

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