Bus tour to Bulgaria

The travel agency, in general, coped with its tasks normally, but not without questions that I cannot ignore. Accompanying on the road from the travel agency - Vladimir Tolochko - a pronounced "native of the USSR" in terms of communication with tourists, namely: to compose a coherent story about the upcoming trip and the host country caused him great difficulty; on the road, the answer to any question was “This is not part of my duties” (he also answered the same people who, having reached the final destination, did not count the bags with ski accessories - goggles, helmets, etc.); communication with tourists on the verge of outright rudeness (for example, to a request to turn off the lights in the bus cabin (at 23-30), he angrily replied that you need to have a conscience and do not contact him with such petty questions, since he just dozed off ... ). Sanitary stops are a separate issue altogether. When leaving Romania, and this was late at night, he ordered (!) All tourists to visit the toilet (and this is an unlit room without the slightest convenience), since "we go further to Odessa without stopping". To the objection "let's get to a civilized restroom" he answered "I'm here deciding where to stop and where not." In general, our wish to the travel agency will be - do not lose your image with such personnel, teach the culture of communication to your employees, because it is a shame for the state.

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