Tour to St. Petersburg

Good afternoon!

Today, May 11, 2013, returned from St. Petersburg. Travel experience is different.

- Manager Elena Mryga - on constant smoke breaks. It is IMPOSSIBLE to catch her at the workplace, including by phone. (Three times they came to the office - three times they were waiting for her).

- The representative of the "Siesta" company, who accompanied us, - Alina - is UNPROFESSIONAL. Her organizational skills as a team leader on a 10-point scale can be assessed at "-10".

- Check-in: according to the contract, our rooms: DBL, DBL, sharing (there are five of us - two couples and a young man), we are settled in a triple and double room (a married couple + a girl; and two guys) - a sober sane mind cannot understand this. Two and a half hours of proceedings in the hall on suitcases, from Alina they heard only the catchphrase "What can I do?quot; In the end, everything was decided in our favor. (We did not receive an apology).

ALWAYS TAKE THE AGREEMENT WITH YOU (one comma decides everything).

- We did not visit the obligatory excursion to the Trinity-Izmailovsky Cathedral. It turns out that the cost of the tour includes not 8 excursions, but 7.

- Before the excursion to Kronstadt, the meeting was at 14:30, the bus waited only 5 minutes and left without us, despite the fact that the previous excursion in Peterhof ended at 14:25. MAKE CONCLUSIONS.

- we want to express our deep gratitude to the guide from LLC "Versa" for exciting and interesting excursions. His work can be rated 10 points out of 10!

- hotel "Polustrovo" - the quality exceeds the price (comfortable beds, clean bedding, refrigerator, TV, hair dryer, wifi - everything works)

- Meals are quite acceptable.

In general, we are satisfied with the tour. But the work of some employees leaves much to be desired. We hope that Siesta management will pay attention to this and take action.

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