TUI + Europe Voyage - shameless scammers!

TUI + Europe Voyage - a mixture of arrogant maximum collection of money for the minimum services provided!

In September 2017, we took a tour from TUI - classic Italy for 14 days with a seaside vacation. Host in Italy - Europe Voyage. "Rest" began immediately upon arrival at the airport - we were not met. From 12-00 to 17-30 we called all possible phones and found out what happened. The host party - Europe Voyage - during this time has voiced 5 reasons for non-fulfillment of obligations:

• You were met at 6-00 in the morning (the date of issue of the electronic ticket with the time of arrival

12-00 - 08.06.17.);

• The car left, but there were traffic jams on the roads (the Internet showed that there were no traffic jams in the right direction);

• The car has left, but there is a big accident on the road;

• They are looking for you at the airport, but they cannot find you (they sat on bags near the exit immediately after arrival);

• You are dialed on the phone (which I dropped to all, so to speak, interested parties), but you do not answer;

At 5:30 pm, a driver appeared at the airport with a piece of paper with our names on it, and we drove to the hotel. So half a day, paid by us, was gone. The tour program included the phone number of the escort, a certain Diana. They called - it turned out that she was still with another group. It will only be in 2 days. When asked about the inconsistency in the tour program, the answer is that she was not warned about us and, in general, the whole group gathers on Sunday. (It was Thursday!) Take a map at the reception and explore Rome yourself.

It's good that they were prepared regarding the sights. Subsequently, it turned out that we only benefited from this: throughout the entire route, all excursions were carried out at a marathon pace in order to have time for the main thing - to have lunch in the right places! Who does not want to have lunch - free time. We dined on farms in the field.

In Rome we stayed at the Hotel Consul. The first 2 days the breakfasts were modest, but we heard reviews about Italy. On the 3rd - 5th day, when the whole group gathered, it turned out that they were luxurious. We were told that our breakfasts - PC-lite, without cuts, yogurt - only buns and drinks from the machine at the direction of either the attendants, or Europe Voyage itself. Our group is 65-67 people. We traveled in two groups. (You can imagine such a technical stop - 130 people!) Our escort has changed - a certain Igor, who never once gave the necessary advice or the right answer to constantly arising everyday questions, but cared only about dinners, not a single reliable information about the location of markets and metro stops. One evening, while unloading luggage from the bus, the most unpleasant surprise came off the handle of the travel bag. To the question: “What happened and how should I be now?”, The answer is: “So it happened!” Hotels were selected the most seedy with non-lockable doors or glass on the floor. Free time after galloping excursions was given in accordance with Igor's personal needs. For example, in Pisa - 2 hours, when 30 minutes would be enough, and in Bologna - 30-40 minutes of real time + time to get to the bus, where even 2 hours would not be enough. But on the other hand, we had lunch at the farm, where we spent these 2 hours of excursion time paid for by us. On an excursion to Pompeii, there were not enough headphones for everyone, the two of us were offered to use one! I had to knock out with a fight.

Somehow, having finished the excursion tour, we heard from Igor that instead of the proper morning transfer to the sea, we are getting another (and paid for!) Excursion around Rome with already new victims of Europe Voyage, and on the day of departure, transfer to the airport at 19-00, instead of 8 -00 am! After a long clarification of Igor with the office - the verdict: you are going on a sightseeing tour of Rome, and at 17-00 you will be taken to the sea - to Terracina, Fiordaliso Hotel, 4 *. We decided to look at the Trevi Fountain, which, like almost all major attractions, was off the Europe Voyage tour program. At 17-30 we left, on the road - 2 hours. Extremely tired both mentally and physically, we arrived at the hotel. And only here we got the promise - the hotel (it was declared as 4 *) can be safely put a solid 3 *. The size of the bedroom, bathroom was human. For comparison, all previous living rooms were no larger than a bath in Terracina. The cuisine also corresponds to this European category - cutting, even scrambled eggs, fruits and pastries in assortment, yogurt, butter and packaged jam.

Agreed with the driver about the transfer on the way back. Arrived on time, arrived quickly. It seems that everything ended unpleasant surprises - but it was not there. It turned out that the luggage was not paid for on the way back, and we had to pay 50 euros each. Naturally, no one warned us about this. At the moment, this issue is being clarified, which will stretch, as I was informed, for 3 months!

Conclusion - when you see TUI or Europe Voyage in Italy - run without looking back!

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