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- Contract terms not met
Travel agency review Сеть агентств TUI (Kyiv)
Contract terms not met
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Author:
Date of purchase: 29 march 2019 Written: 28 july 2019 |
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Travel agency: Сеть агентств TUI (Kyiv) Service type: пакетный тур |
TRAVEL CONDITIONS
Kiev-Marmaris, Luna Beach Delux 5 * hotel, 2 adults and a child 10 years old, from July 6 to 19, 2019. TUI operator, AZUR.AIR air carrier (flight QU 4441 there, QU 4444 return, aircraft Boeing 767, from Boryspil airport). The plane took off at 16-10 with a delay of 1 hour 25 minutes, they brought us to the hotel at about 22 - we were late even for dinner. The return flight is at 8:35.
We paid for 13 nights at the hotel, and we were picked up from the hotel at 04-30, that is, the operator did not fulfill the terms of the contract. Excuses that everything depends on the charter are illegal, the operator was obliged to reschedule the flight. We have been to Turkey many times (with this operator for the first time) and this has never happened.
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