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Date of purchase: 10 july 2013 Written: 19 july 2013 |
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Travel agency: Сеть агентств TUI (Kyiv) Service type: пакетный тур |
A tour to Spain was purchased from TUI, a hotel was booked, visas were opened. BUT, two days before departure, the tour operator reports that the hotel has rejected the reservation, and in this regard, they offer an allegedly similar hotel in the same resort. After monitoring the Internet, we came to the conclusion that the hotel was lower in the rating, but what was our surprise that on the TUI website, the tour to the proposed hotel was 350 euros cheaper. The travel agency refuses to compensate, arguing that on the date of booking the original hotel, the price of this hotel was higher. 07/20/2013 departure, no mood !!!!!