FOR TUI THE RULES OF NON-WRITING, A TOURIST IS ALWAYS RIGHT - THIS IS NOT FOR THEM!!!

I don't write reviews at all. But this, as they say, is sore. I am an employee of a travel company, I booked a tour in the UAE for my VIP tourists to the Madinat Hotel), while ordering an individual transfer. It so happened that my tourists were a little late, while it never occurred to them that the taxi would leave, because this is an individual transfer, and it costs a lot of money. But Tui rules are not written, and for them there is no such thing that the Tourist is always right !!!! Unfortunately ((((As you understand, no one took my tourists, the taxi driver arrived, waited a bit and left. The tourists got to the airport on their own. When we in Kyiv wanted to return the money from the Tui for the transfer, since we ordered 2 cars , then the head of the department told us: "How can you prove that your tourists were late for 10 minutes. That's all, no one returned the money, and we lost regular VIP customers because of this operator. So think about it before booking with the TUI operator, tourists are more expensive.

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