All-inclusive holiday option at the reception

I bought a tour to Egypt for two, paid 39,772 UAH. The contract was for the Nubian Island Hotel (5+), the voucher says Nubian Village (5). When settling in, real horror began: not only were we settled in the wrong hotel, but in one that is several times cheaper, the tour operator also promised us and dumped pictures of the room that would be, and as a result we got a real p.. .dec. The hotel staff said that the standard room that we paid for in TUI is their economy (???). For the economy room, the hotel singled out broken furniture, two single beds pushed together, a dirty and small shower, an all inclusive bar with one bottle of water 0.5 and an overnight stay at the reception for a special class of people (which we used). From the operator there was no initiative to help change something or understand the situation. The last message was simply read and ignored. As a result, the rest is spoiled, no one returned the money.

Dear TUI travel agency, this is not the end of our pleasant communication. We are not going to give you royalties. If the conflict is not resolved fairly, I hope the court will help you with this.

Sincerely, your rested tourists at the reception :)

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