Holiday ruined - whose fault?

Let's start with the good. For a long time I received a mailing list from this travel agency, closer to the summer I took it as a sign, deciding to use its services.

A very nice girl manager Anna Trofimova, extremely sane, it doesn’t even look like Kharkiv. She picked everything up, explained, discussed with us all the nuances, called back many times to confirm the date and time of departure, the availability of rooms in the hotel, in general, well done, no complaints.

But the trip itself was not as pleasant as its expectation. The information allegedly provided by the tour operator (by the way, Tez-Tour) to the travel agency "Come with us" did not correspond to reality. It was about a distance of 50 m from the sea, it turned out that the sea is all 1.5 kilometers away, and the sea, to be honest, is ankle-deep. Well, this is a mockery - to go to the sea as far as Egypt, but there is NO SEA !!!

Moreover, I initially emphasized in the travel agency that I was calm about excursions, I needed an ordinary human vacation on the beach with my spouse.

The hotel (booked by me) is not 4 stars, but mediocre 3, but VERY mediocre.

Then all the fun began. Because there is no sea, then the tour operator Tez-Tour (being a monopolist in this hotel) offers its services very intrusively, with or without reason, trying to sell something at exorbitant prices on every excursion, treating tourists like a stupid herd. They are not even shy about what they swear. The absence of an alternative is a little upsetting, at least, because there is no sea there, somehow I didn’t want to sit in a hotel for such money, I had to book a lot of excursions. Moreover, at the very first briefing, the representative of Tez-Tour said: "As you already know, there is no sea as such here ..." Damn it!!! Did everyone know that there is no sea there? So everyone was informed? And whose fault is this - the travel agency "Let's go with us" or the tour operator himself, who allegedly did not sufficiently inform the travel agency? If I didn’t know that there is a practice in travel agencies to send managers to familiarize themselves with the conditions of the hotel itself, the beach, the area, then I would have made allowances for the fact that “Come with us” did not know about such a situation with the sea.

What do we end up with? Instead of the originally planned amount, 700 more dollars were spent to save the vacation at least a little.

Regarding the fact that I could double-check the information, as some "tour experts" and smart people have already written to me on this matter. If information is given to me in the contract, where “50 meters from the sea” is written in black and white, then from the point of view of the law they are OBLIGED to provide exactly such conditions, otherwise it is fraud. Therefore, "punching" on forms, as it really is, is a thankless task. Moreover, someone could and will like the trip, for example, if it was presented to a person, for example. I'm just overwhelmed by such a summer vacation, and have already made conclusions for myself as a tour operator, travel agency, the hotel in which I was, as well as Egypt as a whole.

By the way, after the trip, the manager Anna called me back to ask if I liked it. She, poor thing, did not even expect that such an avalanche of claims would fall on her from my side. I sincerely believe that she has nothing to do with it.

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