The travel agency fooled their heads and in the end the vacation fell through

We went with a girl to the department on a darynka. We went 3 weeks before the vacation to find out what options are available for a vacation for two and were ready to pay and submit documents on the spot. We were told that we still had some time left and that we would go home and expect a letter with options, and they also emphasized that we still have time and that we should not be shy about choosing.

The first letter came and we started talking about the hotels we were interested in, but since the working day was over, the question remained open. The next day, no news from "Come with us." I called to clarify and it turned out that the girl with whom we communicated is absent (I don’t know for what reason) and another girl began to communicate with us (from the previous mailbox !!!). But she also did not start right away, but had to call back 3 more times before they received an answer to the last letter.

1. She answers questions with questions or emoticons (For example, when asked how much a visa will cost, she answered with a question whether we have already begun to collect documents, despite the fact that all the documents that are needed are passports and money).

2. Information was given scattered, and that one had to be pulled out right away. Is it difficult, after we have chosen a hotel, to make a resulting list of what documents, photos are needed, and how much money should be given for the flight, visa, hotel, agency services ???

As a result, we didn’t go anywhere because we were told that it was already late and there were no tickets for either planes or buses.

Impressions are negative!

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