Negative assessment of cooperation with Kotlyarskaya Lyudm

Negative assessment of cooperation with Kotlyarskaya Lyudmila - director of the travel company "Let's go with us", Kiev, Shulyavskaya st., 5 (metro station KPI.)

I asked to pick up a tour for a certain number of people, with a certain cost. Lyudmila offered several options at a significantly lower price than on the agency market. This made me happy and worried. In writing, I ask you to confirm whether the indicated cost corresponds exactly to the proposed option and the number of vacationers I request. To which I get an affirmative answer. But it cannot be that the price differs by 1000 dollars. I'm trying to find the trick. I ask what kind of operator, what kind of airline. Lyudmila reluctantly answers and invites her to come to the agency. We are in thought ... Well, we must take it ... I am calling with an attempt to once again clarify whether everything is relevant. I announce the number of people where we fly, when we fly, the hotel, food, price. Lyudmila confirms everything, speaks about the prestige of the agency, for confirming her words and being ready to check everything again before we come to the agency. I do not believe in luck, I think that's lucky! She once again confirms the accuracy of this information in writing. I take time off from work, take money with the hope that here it is a ticket to the long-awaited dream country !!! And I decided once again to clarify in writing regarding the documents of the vacationers. AND SO! ANSWER: the cost is calculated without taking into account 1 adult! How so??? Dreams shattered, hopes shattered... I won’t describe in detail how Lyudmila, in response to my question “how is it?”, began to be rude, call me a hack, thank God that I was not her client, no apologies. And this is the attitude of the Director of the travel agency to the client?! The man himself picked up the tour, he confirmed it several times. We are already on the threshold of the agency, and it turns out that she did not take into account one adult! And he does not admit his guilt, but is rude, calls him names and sends him to search further ... .. I really want all the vacationers to very carefully and scrupulously check all the documents, the number of people and other data. And there were fewer people like Lyudmila in travel agencies.

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