Horror, I do not advise

We have used this tour company three times, we thought (naive) that regular customers should be treated responsibly. I won't say that the first two times we were delighted with her, but compared to the horrors people talk about other operators - we decided that it's still like +, - it's normal. So we flew to Zanzibar. When I was surprised by the flight there with one transfer, the Internet told me that the break between planes can be from 1 hour to 24 hours. And the miracle operator bought us tickets where the transfer lasted 6 hours, and assured that this is the best option. We booked 2 hotels. In the first it turned out that the seats are not reserved. After temporary negotiations over the phone, it turned out that the seats were booked and due to someone's mistake (guess whose) we had an hour to wait and get nervous, and of course it turned out that there are only 2 worst hotel rooms available.

We lived in a room near the staff room where the door was constantly slamming - it was impossible to fall asleep even at night, the windows overlooked a dirty alley - so they were painted something black. we said that it was not possible - we received answers documents stating that we were booked just such a number… When my husband started calling a man who is our agent from Zanzibar, he said on the phone saying I will call back classes… of course no one called back. So at the reception they started to raise the issue of finances - how can we get our money back, made it clear that we will not settle here, they had no free rooms, and surprisingly they then found us a family room (it turned out that there is a room where two women live and sleep on one bed, who agreed to move). So there were 3 hours of nerves here until we were settled.

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