In Odessa, they did an excellent job, in Egypt they did a triple

In Odessa, we were quickly issued a visa, booked a hotel. Upon arrival in Sharm El Sheikh, 13 buses were stuck in the parking lot for 2.5 hours. The crisis situation has developed due to the alleged non-delivery of part of the baggage by Odessa, or the breakdown of the baggage conveyor belt at Sharm Airport. I still don't know the real reason.

13 buses stood at the landing of Pegasus tourists and then traveling to hotels. We had a bus for 10 people. 2 were missing. After 2.5 hours, when the children were already foolish, hungry, the local guides-coordinators on the bus did not explain anything. Everyone is silent and shy away from the client. I had to force our coordinator to give the phone number of the local Pegasus to take action and we left for the hotel. The phone number I received was answered by an answering machine in Arabic. Alas. I do not know him. In general, everyone stands by the buses and freezes. Having entered the airport building, I met the chief administrator of Pegasus Nazir, and only after I made a scandal, forced me to raise the rate on shuttles to hotels and convinced him to transfer our two passengers from our shuttle to another, Our shuttle bus was released. the remaining 12 buses. waited.

A huge minus: the company does not want to bear the cost of force majeure (half of the people were waiting for their luggage at the airport). but this is blatant rudeness to make 3 buses wait 2-3 hours. The reluctance to re-equip the shuttle in order to leave half and send the rest with tourists to hotels surprised me. The travel agency should make every effort to make its tourist (the best and favorite) comfortable, so that he comes to this company again and again.

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