As I packed my suitcases.

Packing Suitcases Agency, 4 years in the tourist market of Chernihiv, director Maria Puriga. Convenient office location, pleasant design and service, the possibility of selecting an inexpensive vacation. I applied 3 times a year. I had no complaints, except for the following unpleasant moments:

1. Information about my travels was voiced by mutual acquaintances, which in my opinion is unacceptable and unprofessional.

2. When comparing prices in others. travel agency and when I was invited again, I was told: "Well, you run to other agencies!", Although this is my right to choose, this is a free market tour vouchers.

3. I was not offered to pay for the tour in euros, because it was more expensive in rubles at the commercial rate of the tour operator.

These are trifles, but these "trifles-hints" make it clear that for you and your wallet (even if it's a tour "for a penny") are going through, and in such an agency just want to get back on track. times.

4. When submitted in 2 months.

All the necessary documents for a Schengen visa a week before the trip, I was ultimately offered to take the 2nd passport to Kyiv myself, citing the fact that I "hid its presence." Dialogue followed. "You were obliged to warn us, and now take it to Kyiv yourself or pay 100 gr. to our delivery worker. ” To my arguments that no one asked me for passports, and that the passport must be marked on the 2nd passport, and this is the fault of the tour. manager, ie negligent handling of documents, and that there is courier mail for 20g. The cat I will pay was reproached to me that I go "for pennies (!)" (Although this price is listed on all sites of "burning tickets") and that she, Maria Purige, never check all the marks in the passport and " this is the first such case in 4 years and, in general, why didn't you hand over (!) the 2nd passport. Also, now they do not bear any responsibility for not opening a visa.

After that, I was told that this was the last collaboration, and I was simply ignored for some other appeals. When I came to book the next tour, I was told, Maria, that she was "busy and will be busy for a long time ...". Other employees are also busy. I waited half an hour, I said goodbye. And, probably, forever.))

Dear Maria Puriga! I understand that your Pack of Suitcases agency is not losing anything, just like me, because there are many agencies in the city and most likely I will cooperate and apply for something that will make it easier for me to solve problems and help during the registration period. , prompt and experience, not in which it does not matter where and how you go.

It's a question of the agency's reputation. And your certificates on the walls cost money. You do not have time to work clearly with documents in such a hot season and are so constantly "busy"? Take a couple of prof. employees to help, do not save.

I, in turn, am unlikely to recommend your agency "Pack a suitcase" to someone you know. I'm sorry. Thank you for a year of cooperation

Sincerely, Elena.

Comments (1) leave a comment

1 comment

Show other comments …