The firm is nothing but the transport is terrible and the organization of the escort

Just got back from a trip to Uman. Two night crossings, a day in Uman.

The fun began in Kharkov. When buying a seat, the number was one. And the office said that this is your place. Well ok. Calling back and warning before the trip, no one said that the order of places had been changed! Not shifted, but changed. The buses had no organizers at the time of boarding. People sat down as they wanted as they arrived at the bus. I immediately sat in my seat upon check-in.

An escort showed up and that's when it all started.

It turned out that drivers take THREE seats. I want to note that there are places in front above the steps that are NOT related to the cabin. Two drivers and their girl with them, do not understand what place related to the service of the trip! At every stop, a younger driver stroked her head and chirped something, never left her seat.

They snatched these three places from the cabin, i.e. those places for which people paid money, shifting the numbering of places to the edge.

How many times I traveled by bus tours I have never seen such a thing! Drivers take seats at the very end, those in which people are usually not put on long journeys. Or specially designated, duty places in front.

Seats have been changed since registration. For example, I had (conditionally) 23rd place, now it has become 3rd (conditionally).

The escort began to try to seat the already seated people in their places, taking into account the fact that the drivers took the first three places from the passenger compartment. Confusion, swearing, discontent began! They tried to shove me twice from my seat at registration with the words, "but it doesn't matter to you where, here people will still come - sit down, why are you so categorical!?quot;.

Yes, I categorically refused to change seats. By the way, my new place on the new list was also occupied, and the girls assured me that they ordered exactly these places, even though they had completely different places on the list. those. I was persistently transplanted not to a new place on the new list, but simply to the tail of the salon.

Then the cries of the drivers themselves began, who did not want to go at the end of the cabin, they needed exactly the first three places. (two drivers and a girl with them).

Bus AX 52-21 BE. The drivers are senior Vitaly Alexandrovich (I can confuse the patronymic). Age about 60 years old. And Younger Alexander accompanied by a girl.

Latecomers! Separate topic! 50 minutes late and no sorry, nothing. No one took notice of them. As it should be. And the train and the plane would also have been waiting for them for 50 minutes ?! Pilgrims to the graves of Jews. Was it not possible to leave your organization and go. Or in September, when all the relatives go there.

As a result, they also dared to open their mouths, on the subject of the fact that their places were occupied, to shake everyone up, to transplant. They ended up with seats 29-30 or something like that. But we rode in the first two seats opposite the windshield. Chasing two girls.

Late, don't apologize. Do not make comments to them and get the most trump places. The nation is like that.

The work of drivers while driving is terrible! We got there more or less. At night there was a terrible stop of the sanitary zone. At some sort of bus stop, a toilet without doors, without light, you can’t see where to step, there is slush and sour under your feet, but I won’t say anything about the smell. The travel agency promised normal stops at gas stations.

There were difficulties with the sanitary zones in the morning. They let them through, saying to each other "she went, well, him ...". People on the Busky Canyon had to look for places to go. Before Uman, sanitary zones were not promised at all. Fortunately, they stopped at a cafe where supposedly lunch had to be ordered.

On the way back, drivers simply ignored passengers' requests for sanitary zones as they drove by. Several people came up with a request - the stop was an hour and a half later, 5 gas stations drove by. To the request to make stops in the future in response rudely, with a shout (!), with a collision, boorishly "so you stop, go to the queue, what else do you need" is already ordering ahead. People, looking at all this, just quieted down and did not stick out anymore. Screaming grey-haired fellow at a woman with a request, and a legitimate request! This is a cultural service, worthy male behavior and an indicator of the travel agency itself.

At the request of passengers that it was cold, and hot in front, they yelled: “yes, you all get cold, then hot, that’s what you need! Everything is turned off.” conditioner!!!

Discussions in the morning drivers control buttons. “don’t press this one, there’s no half of the pipe, everything will be in the cabin !!!” ... well, there are also digressions, from which it was clear that they had no idea about the cold-heat control buttons in the cabin.

This is for your money. I went to rest, and you are not just rude at your legitimate requests, but SCREAM, as if you were washing the floors in their house and washing your trousers for a meal. How dare you ask for more.

If this is a comfortable service on a comfortable bus? What then is not a comfortable service??? The drivers behaved as if they were the masters of the situation and we, the passengers, invaded their zone and trampled, and we dare to open our mouths !!!!!

Lunch history. The site says departure from Uman at 21. In the morning they announce to us that lunch will be on the way back at 17.00. those. from Uman we would have to leave at 16.00. Registration of those wishing for a complex lunch. And it's good that the woman asked about what, but isn't it too early ??? And why are we going there then, to gallop along with an excursion between stones and trees and back to the bus ??? In such a distance for the sake of three hours ??? Everyone goes for the park!

They did not let this company make money on lunch! Everyone wanted to take a longer walk in the park, because for this everyone goes there.

Given the fact that we got to the park around the beginning of the first day. So far, all the graves of Jews have been visited. The sightseeing tour of the city was too long. And she doesn't need much. A general story along the way would be enough, WITHOUT trips to all places.

On the way back, the drivers generally got overwhelmed to the edge. People were brought in for lunch. But given the fact that only a few people went. People have already returned and here the drivers decided to eat themselves. The people on the bus sit and watch as the three of them eat their savings. Fine?!

Thank God they arrived alive. I am surprised that they also thanked the drivers in the morning for the warm service.

I will NOT be using the company's services again. And I will recommend others.

By the way, the prices for trips are too high. I didn’t go with another company only because the group was not completed.

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