Unprecedented rudeness and arrogance

The second time I contact this agency, the first time was a friendly girl who explained and showed everything. Decided to go there for the second time. It wasn't bad at first. He came, paid the money and began to wait for tickets (they promised a couple of days before departure). The day before departure, I was walking past and decided to call if my tickets were ready? The representative of the "Most" Alexander did not pick up the phone, arguing later that he was busy. I decided to go in, maybe he's inside. He was not there, but the girls who were sitting there, having phoned him, offered to wait ~ 30 minutes, they say it will be soon. Okay, not a question. . . After 40 minutes, Alexander calls and offers to come in for documents. Returning to the travel agency, it turned out that he was not there, and a girl who had nothing to do with the "Most" gave us a pack with all the documents, so she could not answer any questions. I called Alexander (of course, a little on edge) and started asking, "Where are you actually?quot; Well, it seems like for 30,000 it was possible to personally hand over the documents and conduct at least some sort of briefing. To which Sasha offered to come and talk as he put it "in a different way". Well, that is, for your money, they may or may not give you documents, and as a bonus, they can fill your face. . . For the sake of interest, try to mentally imagine a worse service.

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