tainted nerves

I hope that the employees of this "wonderful" travel agency will not immediately delete my message and a few people will still read about the negligence and disregard of this office towards customers. It all started quite well - an interesting story of the guide on the bus on the way to Shrovetide, a visit to the beautiful Borisoglebsky Monastery and a rather fun event of burning a stuffed Shrovetide on the spot, then the most interesting begins. Three buses were sent to Shrovetide from Miko-tour, the meeting agreement after the holiday was at 16.45, at the place where the bus brought us, BUT !!! Since it started to rain, and the effigy was burned at 4 o’clock, in fact, there was nothing to do and we decided to walk to the bus, hoping to warm up and calmly wait for the whole group - it wasn’t there. The bus was not there, but we met our manager, who invited us to walk to the parking lot of our transport. We are 4 people. As a result, we had to stomp several KM ON THE ROAD, next to speeding cars, in the rain, mud. And also to all those who remained to wait for the appointed time 16. 45 in the hope of a bus, it was not there. Half of the people were lost altogether, people, not knowing where to go, contacted by phone, sheer nonsense, it began to get dark. The scandal was very big - the guide also got it, although in fact she had nothing to do with it. It was a pity for the little children, who were terribly wet and tired. There was an excuse - the bus was not allowed to drive closer by order of the authorities, although there were a lot of vehicles in the paid parking lot and this was not a problem for other drivers. Having saved on paid parking, this office lost potential customers, respect and earned a lot of negativity.

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