10 days in paradise!!!

Just returned from Sri Lanka, the Eden Resort & Spa 5 * hotel, I liked everything very much, the territory, nature, ocean, food and service, a solid 10 out of ten. You rarely meet such kind and hospitable people anywhere.. The only thing that slightly spoils the impression is not new furniture and noisy air conditioners - 9.5 out of 10.

Well, ordering a tour is a different story: We ordered a tour at the travel agency "Mercury-Intour - Kyiv (m. Polytechnic Institute) Vasilenka St., 21" until I gave money, they courted me as a "Person of royal blood" - I took and paid for everything at once and it started .. after paying for the tour, Oksana's manager's attitude changed dramatically ... There are no vouchers yet ... All excuses: call tomorrow and call tomorrow ... I took the vouchers from the fight (I think the later they redeem them, the cheaper they are ... another I don’t see the reasons for red tape), but the manager said I’m giving vouchers, and I’ll send you plane tickets in three days to the mailbox ... When I didn’t receive the tickets on time !! I called "Mercury" and she (Oksana) went on vacation and didn't warn about it... THIS IS CALLED OPS... THEY Sail!!! IMAGINE MY STATE!!!! BUT then, of course, they sorted it out ... and flew off on the tour (for this a huge human thanks to the director Mercury Elena), but the sediment remained ... If not for this collision, then the vacation was a success for all 10 out of 10 possible !!!

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