Totally non-customer oriented service

I needed to book a tour for the next few days, that is, in my case, efficiency was a high priority. I chose everything on the site (city, hotel), left a request, they only had to call back and, roughly speaking, agree on payment, I didn’t even need to select anything. They didn't call me back for a long time, I decided to call back so that it was faster. They promised that the girl who deals with my direction will come to work within an hour and call me back. Didn't call back. I called a second time to clarify, again they promised that they would call back within a few hours. The third time I called in the evening, the girl reluctantly redirected the call to some other specialist, who stupidly did not pick up the phone. After that they just stopped answering calls. After some time, all the same, they deigned to call me back and, as if doing me a favor, start doing something there.

- wasted time, which was very critical for me

- absolute disinterest in the client, I generally got the impression that they stupidly froze me

- feed promises 3 times that they are about to call back and not call back, and then stupidly stop picking up the phone - this is already a deception and wasting the client's time

In fairness, I want to note why I put 3, and not 1, just before that I ordered a tour from this travel agency once and this didn’t happen. Today we have what we have.

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