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- The travel agency let us down with the return transfer to the airport.
Travel agency review Мандруй (Kyiv)
The travel agency let us down with the return transfer to the airport.
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Author:
Date of purchase: 15 july 2014 Written: 27 july 2014 |
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Travel agency: Мандруй (Kyiv) Service type: пакетный тур |
The trip itself with this travel agency was not bad, but at the end of our holiday we were in for a huge disappointment.
At the appointed time, we left the hotel to wait for our transfer to the airport, but the car was late. After 15 minutes, we started calling the 24/7 customer support number, but it was disconnected. Found other phones, got through. the girl said that the car will be in 10 minutes. After 10 she did not come, there were about three more calls with promises that the car would be there now. We waited 1 hour and 10 minutes for the transfer and left for the airport in a passing car, which we miraculously managed to catch an hour before the departure of our plane. Luckily, it only takes 15 minutes to get to the airport.
There were no sensible answers from the tour company why there was no car. The manager only denied that there were traffic jams and the car was delayed, but the Google maps service did not support her version of traffic jams.
