Very bad

I have been using the services of this company for seven years, the first four years are normal, now they have deteriorated to the edge. The driver called 20 minutes before departure and said that the trip was cancelled. The drive back was a total nightmare. The driver was an hour late. I indicated two places in the second row, because we eat with a child, and this time and in the previous ones, no one pays attention to this. Our seats were taken, the driver does not contribute to the solution of the issue - "call the operator and decide", it turns out that everyone is on his own, the driver is not associated with the operators. We drove 9 hours, plus an hour of waiting in the heat. From Azure to Krivoy Rog. We reached the 95th quarter, the driver said that he would not deliver anyone, because the car was out of order. They persuaded at least to land on the "red line", we reached the 44-sq. We are at the SevGOK, the time is the beginning of the eleventh, a livinyak, a three-year-old child, a cat, a bunch of bags in our arms - "I won't carry any further, come out." I explain that there is nothing to get there and in general why should I pay for the trip and have to land !!!??? Half an hour persuaded, drove, but how many nerves. In general, you can't imagine a worse office. The reviews on their website are only positive, I wrote there - they did not publish it. Keep it up and soon you will not have anyone to carry. Shame.

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