They offer and sell something that does not correspond to reality

The first time I applied was in March 2019, when I had to fill out a visa application form. Paid 200 UAH. for the form and filling out (both the first and second were incorrect, the forms are outdated, they do not accept, the filling in the questionnaire is incorrect). Came with a claim, but 200 UAH. returned. Arriving on vacation, I decided to buy a ticket for 2 to Turkey there. I went there, I thought since I have a conscience, maybe they work the same way. First, when you talk about burning tours, they stubbornly pass them by. Secondly, they offer and do not understand where, not knowing the real state of things, with photos from the Internet that do not correspond to reality. hotel reviews show only good ones in one place, while in other reviews, as it turned out, you read and cry. Sorry I saw it too late. In FIG, the main thing, as I understand it, if only they bought it. Having paid for a 5 * hotel, I ended up in a hotel that has no idea what 5 * is. The service is terrible, dirt is everywhere, the attitude is the same and they are trying to rob from the threshold. I asked for a room with two beds, my son is 16 years old, we rested together, no one lifted a finger, as it turned out to be indicated (the hotel said so). My son slept on the small couch the whole time. I asked for a non-smoking room, I trusted the choice at the agency, as a result, the room was one of the worst, by the road, it was impossible to sleep, such noise, a smoking room !!! There are a lot of minuses in the proposed rest, I described them in a review of the hotel.

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