Satisfied with the tour, but the attitude towards customers is a bit strange.

Last year, my mother was sent to Turkey on a package tour. I liked everything.

This year I call - "Good afternoon, we have already ordered from you, we want to order again ... in the amount of ....." - that is, the tourist is ALREADY loyal and ready to give money. I indicate the tour, appointments ON THE SITE (hotel, price, etc.).

- Call back in a month, this tour is not there yet.

Question 1 -

if not - why information (from 2016) to hang on the main page?

Question 2 -

Do you seriously think that I will call you again in a month?

Question 3 -

It is too difficult to take a customer's data with a promise to find the right one (and pick it up when it appears) and thus earn a company that will pay you half a thousand euros, isn't it?

Today I'm calling again - the site has added information, already a whole list ...

- Good afternoon, you have here on the site .... .... ... can you clarify?

- No, we don't have that.

- Will you want to call them for the third time?

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