deceived

The tour was found on the aggregator site. We signed an agreement with "Compass Ukraine" in winter, paying 30% of the cost of the tour. Bought in the summer, two weeks before departure. The day before, we were informed that there was an optimization of the flight schedule in connection with covid-19: they fly every 8 and 10 days. They offered to either pay extra or get a refund. We were surprised: our tour for 10 nights / 11 days, what is the surcharge? They said that we would not pay extra, we would refuse the tour, since the proposed surcharge exceeds 5% of the cost of the tour specified in the contract. Then it turned out that there was no need to pay extra. There will even be a small discount as we have changed from Family to Standard Room. Everything was resolved, and we flew.

At Milas airport early in the morning, as always, we were met by guides who said that we were not going to Marvel, a cozy hotel in Guvercinlik, where we bought the tour, but to some Light House. We began to ask, what's the matter? We were told that they did not know anything, the hotel would explain everything to us.

We have already left the airport, there is no connection, you can write-call a travel agent only after buying a Turkish krtu, 5:30 in the morning, everything is closed. Stay at the airport or get on the bus and go wherever they take you.

We got on the bus and all the way we tried to find out from the guide Kemran (who introduced himself as an employee of the Luxe Vacation Tour) why we were not going to the hotel indicated on our certificate. He made it clear that his work is hard, and if he was offered to rest, then he, unlike us, would not care where. And he knows nothing about the replacement of the hotel. We had a shock: no one warned us before the flight, and here no one knows anything!?...

Instead of Guvercinlik, we ended up in Ortakent. The place is very beautiful, but very different! And the Light House 4 * hotel does not pull even 3. But most importantly, nerve cells are not restored. Upon arrival at Light House 4 *, Kemran told us that our certificate number was in the database of this hotel, our hotel guide would come soon and we would be accommodated. The bus with the guide left, but we stayed. 7 in the morning, no one understands English or Russian at the lobby desk, we don’t have documents for staying in this hotel, there is no hotel guide - a virtual person - without him, the question of settling is not even worth it. We asked for the Wi Fi password and wrote to our agent in Ukraine, then called. She said that she did not know about the change of the hotel, so she asked for the number of the hotel guide and began to call him. Said he'd be here by 11 o'clock.

And at this time, the Turks began to arrive and settle, whole buses. Later we learned that we had arrived in Kurban Bayram, and for three days of holidays all the hotels on the coast were filled with Muslims.

By 9-00, the administrator changed, finally, a girl appeared who understood English, but was not going to settle us - she said that our certificate was not in their database! We called Ukraine again. By 11-30 there was a hotel guide, Rebahat. He was the first to inform us that due to covid-19, many hotels have not opened this season. Tourists are distributed where there are places, and Compass, according to the guide, is in the know, we should have been warned in advance.

The question why they hid information from us is rhetorical ... Apparently, the fear of losing profit pushes us to deception.

Later, we learned that there was supposedly a conversation about a possible replacement of the hotel (between our agent and Compass), but at the last moment in Compass they said that everything remained in force. In general, it is impossible to get to the bottom of the truth.

After long negotiations between the hotel guide and the administration, by 15-00 we were settled. Against the backdrop of the stress experienced, this became an event ...

10 days later, a day before departure, there was no information sheet about our departure, we only knew the time of departure. On the morning of departure - also no information. We thought we were completely lost. They began to write to the hotel guide, Rebahat. He hesitated and announced the time of arrival of the bus, but was not surprised and did not apologize that there was no information, but "joking", they say he was offended that we did not buy excursions from him, as promised ...

In general, thanks to Compass for neurotization and stimulation of our creative activity...

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