Incorrect communication with customers, insolence towards them

A very unpleasant impression of communicating with the operator Kleva travel. Asking for help, my phone was knocked out of me, although I correctly asked to answer a couple of questions and send suggestions to my email, as I am on a business trip and I can’t talk on the phone for the next week.

There are three or four of us on the trip, depending on the price. I asked if they had reasonable prices. In return, I received a very negative answer from the cameraman Nadia, terribly dismissive. If they talked like that at my work, I wouldn’t work a day !!!! But the travel agency and the operator, including, would receive a percentage of our tour. In general, I am terribly outraged!! I want her to be in that situation!

For all the flavor, I'll drop you a part of our conversation from an online chat, which was specially designed to communicate at a distance !!!

Hello! How can I help?

Please, introduce yourself

interested in vacation in Turkey for September for a week

please indicate your number and time when it is convenient to contact you, I will call you back and we will clarify the details

next week I will have access only to email. mail

you just tell me if you have last-minute tours in 5 * for three, but to live in two rooms or a family room

last-minute tours appear a few days before departure

the price for all is no more than 1300 USD.

why, yesterday they offered us for 1315 USD everything is fine, but we all live together in one room

we didn't fit

and it was a burning tour

or a special offer, whatever it's called

contact us when you have access to the phone and I will select the tour you need

with such success, I will turn to ANOTHER company, where they treat customers more carefully, and you call those who will turn you on the nose on the phone. I am currently on a business trip abroad.

It is very strange that your phone does not work on your business trip to Ukraine) Have a nice day and successful travels)

I appeal to the authorities of the travel agency to take action.

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