Kyiv Sputnik - the most reliable!!!

I didn’t think that I would ever write reviews about travel agencies, but here I just can’t help but write. We were going to rest in Malta with my husband and child, but 2 days before departure, my husband fell ill and we could not fly. We were very upset, because we were warned that Lufthansa tickets were non-refundable, and it was utopian for the hotel to hope for a refund in the high season. But what was our surprise when the manager of the Kiev Sputnik, Irina, what is called "engaged" in solving our problem and wrote letters to the airline and the hotel. Yes, we had to wait a week and a half for a decision, but you won’t believe it - we got everything back to the penny. This was our first contact with Kyiv Sputnik, but now I know for sure that we will continue cooperation with this company and will definitely go to Malta in August-September. Thank you for taking care of us!!!

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