Horror! Irresponsible.

I bought a Tour to Poland, in three cities. To begin with, the manager, when discussing the tour on the phone, hurried the conversation all the time, and did not answer very briefly. I was interested in what we would ride on, so for me it was very important how comfortable the bus was, whether the air conditioner was working, whether tea and coffee were served, the answer was "Yes, the bus is tourist, very good." They sent me a contract, which stated that "The characteristics of the vehicle, including its type and category, will be indicated in the information sheet." Before signing the contract and making payment, I specified when the information would be sent to me. leaf, I was told that the next day. It turns out that at that time I was buying a pig in a poke. Finally, info. there was no information sheet of interest, it was simply written "bus". As a result, when I arrived at my destination, there was a minibus (and I'm not joking), I thought that such minibuses only travel between villages, very cramped. I even went into it, and it was not comfortable for me to sit, but what can I say that I had to drive in this position for more than 20 hours. In terms of safety, it is ten times inferior to normal tourist buses. As a result, I realized for myself that I could not stand this trip and did not go. When I called back the commercial director Marunenko Georgy Georgievich, he talked to me in such a way that I was a "fool" and did not understand buses, that this was a good bus and everything was fine, these were my problems. BUT!!!!!! The question is that nowhere was there any information on what exactly we would ride if it were indicated in the info. sheet or contract, I would have thought 1000 times to go or not, but he was not interested in it, in the info. the sheet says bus, that's enough. You know, how they will give you an air ticket and say that you will fly on an airplane, and there a "corn man" will be waiting for you and - this is also an airplane !!! In general, the company provided a bad service, did not provide information about the trip in full and did not take responsibility for this. Do not pay for anything until you get all the complete information, I once already went to Poland and in the contract and in the supplement all the information was indicated, both about the bus and about the hotels (their names, you could find them on the Internet and read about them (So ​​there is something to compare with.) And this is Sharashkin's cantor.

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