First and last time!

We chose a hotel, made an advance payment in the winter. The tour was planned for April.

Quarantine has begun and all this trash ... Silence from the tour operator. They began to find out everything themselves and ask questions, pull out information with ticks. Found out that it is possible to reschedule the tour. OK. Our hotel from some causal body has risen in price very noticeably, although the trip after six months is already postponed ... They asked us to offer an analogue of hotels a little cheaper. Have chosen. Rescheduled. And a lull for six months.

Starting to approach the time before departure. We again begin to contact the agent ourselves, ask how things are going, the situation. For the most part, the responses were brief and lacking in clarity.

Okay ... This is ZhYtomyr, habitually ...

They brought the rest of the money for the tour, everything was cash.

Carousels begin with departure, the conditions for placing the country, whether a test is needed or not ... It all dragged on with nerves and a million questions until the very end.

Instead of explaining normally to the client, who brought not a small amount for the tour, clearly and concretely, keeping constantly up to date with events .. in response, we heard "what do you want from me, what answer do you want to hear?quot;... Yes ** * you are an employee of a travel agency who values ​​​​his clients or you don’t give a shit about a person, the main thing is that they bring money ...

Departure on Monday, test no more than 72 hours from the date of sampling .... A stalemate, private laboratories do not work on Sunday to issue a test, but state ones ... We ourselves know how they work ... We take a risk, we go to the state laboratory .. We pay 1800 UAH for each, we do it. All OK.

In fact, no one needs these fucking tests in Egypt, another heresy to beat the dough from the people ...

On the TUIUKRAINE website it is officially stated that we will return the money in the amount of 800 UAH !!

Rested arrived, we ask Datour how to pick up the money and when you can.

Wait ... We will return the mutual settlement .. Someone should buy a tour, they will transfer this money and give it back. Ok we are waiting..

They said that it was possible.

The amount will be less, so we are guided by the dollar exchange rate .. Sorry, but what the hell is the exchange rate, I paid money for the PLR ​​test in a state institution, with the national currency, they don’t care what exchange rate, they don’t care what’s there without a couple of hryvnias ... okay just drop it already...

They threw it off ... Without taking into account the commission, that is, I also paid for the commission ..

There are just no words. The attitude towards the client is simply terrible, the main thing is that they bring money. This is a very short story of buying a tour at the Datur BCP, Zhytomyr.

It was the first and LAST TIME!!! I do not recommend to anyone!!!

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