false information, inattention to the client, disorganization

We bought a tour to Lake Synevyr (250 UAH per person + recreation fee). 280 km. Departure at 10-00. return at 23:30. We left 45 minutes LATE. The driver also turned out to be a type of guide, whose story "this village is such and such" was heard only by 2 people next to him, i.e. THERE WAS NO EXCURSION. Either it was a bad driver (who DID NOT KNOW THE ROAD, and we turned the wrong way and drove an extra 30 km), or an ill-conceived route - we arrived at the place at 19 o'clock !!! They took another 15 UAH from us. about which they were NOT WARNED !!!! We spent 30 minutes on the lake instead of 2 HOURS!!! We returned home at 4 A.M.!! On the trail. day we went to complain, the money was not returned, but offered a discount on the trail. excursion. We were going to Hoverla, so we agreed. Everything was not so sad there, but we left again later, did not warn that the bridge was broken (and this is + 2 km of the way), as a result, we climbed the mountain too late, everything was already in a haze (((There was no excursion as such, there was an escort. Returned home by 9 instead of 6, our fellow travelers missed dinner...

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