The employees are polite, friendly, but the work is done negligently and irresponsibly.

I ordered an individual tour from 01/19/2014 to 01/27/2014. Traveled by car. The main requirement for choosing hotels was a double bed with one mattress. Elvira immediately said it was a DBL bed. 3 hotels were selected: for 5 nights Strbske Pleso, 2 nights in Prague, 1 night in Bratislava - breakfast is included, there is a parking lot at the hotel. As a result, in no hotel we were given a room with this same bed, a hole between the mattresses that cannot be filled with anything, 2 narrow blankets, sheets barely covering the mattress! Disappointing in every room! In addition, in Prague (Hotel Olshanka), we were charged 600 kroons (approximately 25 euros) for parking (2 days), and in Bratislava breakfast was not included. More about Bratislava: for 1 night in a two-star hotel I paid ...75 euros!!! On the spot, in the hotel, when I saw this viper for 75 euros with my own eyes (walls worn over the headboard, stains from dead mosquitoes, smoky room), and not from a photo on the Internet, I found out that this room costs ... 34 euros on weekends, 37.30 on weekdays!!! The administrator does not even know that I have a room with a double bed. Each room has 2 beds in different corners. When Elvira told me the price for this hotel, I was very surprised why in Prague 3 stars are 41 euros, and here 2 stars are 75, but the owner of the travel agency replied that Bratislava had VERY expensive hotels! Yes, for 75 euros it was possible to spend the night in 5 stars.

After arrival, I called Elvira with all the claims, after 2 weeks Tatyana answered me. The tour operator is amazed why I paid 600 kroons for parking at the Olshanka hotel, but he can’t help, why I paid 40 euros more in Bratislava than the hotel costs, he doesn’t know either, and the most interesting thing that TURNS out in Europe, a wide bed is called KING SIZE, not DBL, thanks to me now Ganesha Travel Tour knows about it! They did not give me any compensation, but they offered me a 5% discount on airfare if I booked a tour with them. I will NEVER use this company and would not recommend to others!

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