Terribly unorganized travel agency!

We are very disappointed with the services of this travel agency! Everything was agreed, places, date, time, place. We were supposed to leave at 21.00, at 17.00 they called us and informed us that the departure was at 19.00. My husband was at work at 18.00, despite the fact that I called the day before and asked if there were any changes. the girl from the travel agency said that she didn’t care that they asked for leave from work and were at 19.00, otherwise they would leave without us and hung up. It turns out they knew about the departure time for two days, but for some reason they could not call. When we arrived, it turned out that not everyone called back and had to wait another hour. The seats did not match at all as the bus was bigger. The bus stopped only three times in 12 hours, although they promised to stop every 2.5 hours. There were a lot of kids on the bus! Once the driver stopped at all over the road and people with children climbed into the grass in the dew. The travel agency said ask the driver for the number and call back to agree when to go back, the driver said in response, call the travel agency. They constantly confused our numbers, they said that they could not get through, but not a single call was received. I had to call myself. The girl says the bus is pulling up, get out, we were waiting for him on the road for an hour. Several times the driver drove the wrong way, then returned. Places did not match back, as they also took away people who stopped two weeks ago. The bus did not stop for 4 hours, we had to ask to stop, as we were traveling with a child. One stop was 40 minutes in the heat, people were already asking to go further. Everything is so horribly unorganized. Spoiled the mood. Not only did they not apologize for the inconvenience, but they were also rude all the time. I will never travel with this travel agency again and do not advise you!

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