Extortion by the director of ViniTour of money on the track

Previously used the services of this company repeatedly for 8 years, the last time in May 2015. But as time went on, everything changed. . ViniTour also provides transport services. This year we independently ordered trips to Kirilovka to the base and decided, according to the old memory, to order two travel tickets from this company. The order was accepted by the administrator Smirnova Lyubov Anatolyevna. I told her my last name, reminded her that we were their longtime clients and pointed out that we were taking two York Terriers with us. I clarified the issue of payment a hundred times, Lyubov Anatolyevna kindly assured that there would be no problems with the transportation of Yorkies, because according to the rules of transportation, an animal fee for the passage of small breeds of dogs is not charged, they are considered hand luggage. A couple of days before the departure, I called her back again, clarified everything, reminded about the dogs and asked the driver to indicate this. All was good. On 24.06 in the evening, the driver Valentin Valentinovich Smirnov, the director himself (and in life the son of Lyubov Anatolyevna) called me and told me the number of the minibus and the place of landing. 25. 06 in Zaporozhye, near the Slavutych stadium, we got into a minibus to the director and went to collect people around the city. Picking up four more, we left the city as part of 7 passengers. The driver has not yet taken the payment, but I was not surprised, this has already happened - I took it at the bus stop. After Vasylvka there is a point on the highway, they always stop there. This is where the main show began. The director asked for payment, I gave it for 2 260 gr and then I heard the phrase: "And for dogs 100 gr each) ??? the possessed director of ViniTour ran with the phrase: "Nobody told me anything about dogs" I told him: "We are your old clients, we always went with them and generally call your mother" Nobody was going to call. concert and I hear: “I don’t know anything, I’m just an operator, and he is the director - he decides everything, you negotiate with him yourself. "I was just taken aback, as if there were no 8 years of close communication, cute smiles, etc.. The issue was further resolved in this way - the amount of travel for Yorks changed 100g -70g - I can take 1000 as much as I want or go out. Having exhausted my nerves, my friend said: “Well, give us back the money for the fare.” The director reached his hand into his pocket and then he apparently remembered that without us there would be only 5 passengers. The tactics changed and he told us: "I will not give you anything. You will take the money at the office in Zaporozhye. As you wish, either dogs or bags go" And happily put the bags on the track. I called my mother-operator again with a story about this SHOW and heard: "Oh, why is it hard for you to pay him 50 gr?quot; I had to agree. Then she called him and apparently convinced him to shake out at least 50 grams from us. The director was jubilant. The remaining 5 passengers tried to quietly sympathize with the words: "Well, at least we got off that way." The mood was pretty spoiled. The director rushed to Kirilovka in such a way that I sincerely regretted that I had not left 260 grams for nerve pills for him, we thought that we would not reach the final destination. Leaving near my base, I asked him to give me 2 tickets for us and 2 tickets for dogs. His face was drawn into a grimace of surprise.. He apparently did not know about the concept of "tickets" at all. Calling the director's mother again, I asked her to give us tickets to Zaporizhia when we arrived. I heard: "Yes, of course." The rest in general was excellent. We drove back by 2 minibuses with a transfer, and not a single driver had the idea to ask for payment for dogs weighing 2.5 kg. . . . . 14. 07 I visited ViniTour with 2 friends and personally Lyubov Anatolyevna with a demand to give me 4 tickets in the amount of 260 +50 gr. She listened to the hysteria and complete confidence in impunity. Phrases flew: "I don't give a damn about everything, including the tax one, Complain wherever you want, File a lawsuit, provide a video, Write reviews wherever you want - your city . . . about us will not hurt . . . and much more" I watched for a 65-year-old woman who, in May 2015, when we last bought a ticket to Kirilovka from her, asked me: "Girls, help me with clients to Turkey and Egypt, I will pay you 100 gr for each" I really want to say: “Lyubov Anatolyevna, what kind of new clients do you have? Your rudeness, greed, impudence and lies don’t even let you keep your old ones. It’s just time for you to curtail the activities of the state of emergency MAMASYN, since things have reached the point where you are trying to rip money off cats. mice, parrots and dogs

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