travel agency managers are friendly, but transport drivers are boors

I ordered a transfer to Kirillovka in this travel agency. The tour guides are very friendly and helpful. But the transport itself was not satisfied. The driver was not taken to the indicated place, but dropped off 250 meters away from him. With heavy bags, this is not a small distance. As we were explained in the travel agency - the driver could not turn around there. But this is not so - there was where to turn around.

When we were being picked up, the driver was called and told to come to the place where they were standing, which was even further away. But I refused to go there, because the sheet issued by the travel agency indicated a different fence address. To which the driver began to be rude and THREATS!!!.

The only plus was the air conditioner in the bus. The bus itself is not as comfortable as it is described. If the person sitting in front begins to recline the chair, then it is not clear where to put your legs. I arrived with contract legs from chairs.

Perhaps this is the fault of the company that carried out the transportation (transport is most likely hired), but it spoiled all the impressions.

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