Not a good travel agency

I managed to contact the travel agency "Tickets to Summer" with a request to find a good hotel in Tunisia, they recommended this one. I bought tickets for a month and as a result, upon arrival, we were denied accommodation and sent to another hotel, cheaper and worse. At my request to return at least the difference in the price of hotels, the manager of this company, Katya, gave the phone of the John ap hotline and told herself to call and find out, and then stopped answering altogether. Therefore, if a similar situation happens to you, know that they will not solve your problems, the main thing is to rip off money and you no longer exist for them. A friend had a similar situation in Turkey, so her travel agency managed to get them settled instead of 4 in a 5-star hotel, I would agree to an equivalent one, but no worse and cheaper as in our case. I called John Up and they told me that the travel agency is obliged to pay the difference in money. If they cared about their reputation, they wouldn't do that, but you can always find suckers and throw them away. Very sorry for the horribly wasted holiday.

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