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Date of purchase: 28 september 2018 Written: 19 november 2018 |
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Travel agency: Бизнес Визит (Zaporizhzhia) Service type: пакетный тур, отель |
Normal service, once there was a problem, but then everything was solved. The quality of the transfer was disgusting, it was terrible. The flight was supposed to be at 12:30. At 09:30 in the morning we were told that the flight was rescheduled for 09:00 in the evening, we did not spend it all the time at the airport and left. We monitored the information about the departure on the website and at one o'clock in the afternoon the information changed, it was written that the plane had departed. Then they contacted everyone, both the tour operator and the carrier, then they told us that at 01:30 in the afternoon we should no longer be in Zhuliany, but in Boryspil, the plane eventually took off at 06:10 in the evening. As far as I understand, some people never arrived, who were going to arrive at Zhuliany airport at 09:00 pm. It's disgusting. The agency tried to help us, contacted both the tour operator and the carrier, despite the fact that it was a day off.