Author:
Date of purchase: 20 september 2018 Written: 01 november 2018 |
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Travel agency: Атлас Тур (Kyiv) Service type: пакетный тур, отель |
Everything was great at the agency, the girl was nice. Regarding the transfer, everything was also great, there were no transfers of flights, the carrier is "wind rose", I'm satisfied. The agency could rate 10 out of 10 if I liked the hotel, but there was a big big mistake of the manager in that she offered me this hotel as a 3* hotel for my budget holiday, but this hotel is not a hotel, but a boarding house . When we got there, we saw that he had no stars at all, although it was indicated on the site 3 *. I understand that perhaps the manager is not to blame, since she used the site, but if she took a couple of minutes of her time and read reviews or somehow drew attention to this hotel in other sources than the site. . . . The girl is very sweet, pleasant, she took care of me, she wrote, I came to the agency several times and we discussed some options, the attitude was good, but we did not finish watching. When we arrived, we were shocked at where we were.. After returning, the manager called me, asked how I had a rest, she herself was shocked by where I ended up, but her big mistake was that she did not study the information about this hotel in more detail.