Author:
Date of purchase: 14 august 2019 Written: 28 august 2019 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: пакетный тур, экскурсионный тур |
Accord has "excellent business": sell the tour, then 3 days before departure notify that "oh, we didn't have a group - so either here's a replacement for you or we'll refund the money as it is and don't care that you have already bought all the tickets to Lviv." You start choosing a replacement tour, which at the time of purchase was considered as an alternative and was cheaper and .... surprise! you have to pay for it! To the question "why? After all, it is cheaper" - "so our prices have risen now." A "great plan" is to make a person pay more for the fact that when buying a person chose a more expensive tour, which the tour operator was not able to fulfill. There was no mention of any compensation at all!
The most annoying thing is that the tour was bought by a retired mother, who had been waiting for this trip and mentally preparing for several years.