It was terrible. Tour 'Weekend in Krakow'.

It was terrible. Tour "Weekend in Krakow". Guide - Lilya Dmitrik. Never use their services, this is the bottom.

Lilya Dmitrik is an absolutely unprofessional guide. She didn't solve problems, she created them. It was unpleasant to be on such a tour.

Turned the schedule of excursions as she wanted. Nobody thought about the needs of the guests.

Made my family pay for a tour we refused to go on. Absolutely spat on all the inconveniences that arose during the tour.

Not only was our adult tour connected to a school class, but the excursions were also cancelled.

After 9 hours on the road, instead of bringing everyone to the hotel, this person thought of unloading all the passengers in the center of Krakow and leaving with our things. Like, you have free time. Walk. We begged to be taken to the hotel, in the heat! But no. The bus didn't come for us at the appointed time. Late by 30 minutes.

We drove to the hotel that we were put up for about 2 hours, because the driver did not know the way.

The hotel was located 10 km from the center of Krakow. There was no Wi-Fi, hot water failed - each time I had to go to the reception and ask to adjust the boilers.

On the last day, Lilya several times shifted the time of departure to Ukraine: either departure at 17:00, then at 16:00. She wrote about all the changes late at night (01:30). We had to leave the hotel at 6:30 am. Normal news, right? Nobody cares if you don't check your mail at night.

Please be ready to check out at 6:30.

It's just the bottom!

As a result, everyone had free time before departure. My family and I went to the center to rehabilitate ourselves from a terrible tour with sweets.

We are walking, and then I get a message. Our dear guide writes that the passengers are supposedly cold, and they want to leave half an hour or an hour earlier. I look at the clock - 15:15.

45 minutes to the designated departure. HM.

How?! Do you mean they want to leave early? - I think.

This needs to be reported in advance.

Ok, let's get on the bus. We go in - all the passengers are in their places and look at us with displeasure.

After some time, it turned out that Lilya forgot to write to me about the new departure time (14:30), and told the whole bus that we had intentionally failed to show up and were delaying the bus.

Unprofessionalism is too soft for this whole situation.

This is complete bullshit.

Never, I repeat - never, use Accord Tour.

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