Travel agency review Аккорд-тур Туроператор (Lviv)

The rest is good, but the Accord is just 'well done'

Author:
Date of purchase: 15 april 2017
Written: 05 may 2017
4.0
Travel agency: Аккорд-тур Туроператор (Lviv)
Service type: экскурсионный тур

The trip itself was pleasant, although the beginning was very disturbing.

At the border we were detained for smuggling. It turned out that our bus carried 3 bags or 1250 packs of cigarettes. The Hungarian border guards arrested the bus and fined us over 8,000 euros. That is, for all vacationers, for people who went on vacation, and not to deal with the problems of a tour company.

We sat at the border for almost 10 hours, and the accord-tour company completely refused to pay and believed that it was innocent. And it seems that the bus, for which the chord is responsible, was smuggled, not the company, but the tourists.

I don’t know how they let us go, but until the accord does something with luggage tracking and labeling, my trips through this company are in big question.

The most interesting thing is that no one even contacted us during this incident or after, and did not offer any compensation, or at least they could apologize. And we missed excursions in Budapest, arrived at the hotel at 4 am and slept only 3 hours!

I'm waiting for comments from representatives of the Accord Tour.




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